Have you ever considered embarking on a marketing campaign but wondered how your business would cope with the volume of enquiries or the technology needs to support them? This is just one area where Outsourcing Poland can enable your business to extend its reach without requiring a large resource investment on your part.
With expertise in handling multi-channel requests, all of your customer contact needs can be catered for:
Online
Automated response handling and reporting of enquiries, allocation of leads to individual sales teams according to your business rules.
Dealing with correspondence via your website, responding to ad-hoc enquiries and distribution of same in a structured manner to your team.
Providing you with personnel to facilitate a more active online experience for your customers, including staffing of live chat facilities or click to request call back facilities, as required by your business.
Providing email responses within predefined response times and distribution of leads in a structured manner to your team.
Multilingual call centre staff available to provide the necessary back-up to support your campaign efforts. Facilities are available on a per campaign basis if required, offering you complete flexibility to meet your business needs
Providing responses to SMS requests and collating the data so that the leads can be followed up
Follow up of leads via SMS